Wix Revisions & Request Guidelines

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Wix Revisions & Request Guidelines

At 10com, our revision process is designed to be collaborative, efficient, and results-driven. Revisions help us refine your site — but they only work when they’re submitted clearly, respectfully, and in line with the scope of your project.

This article outlines how to request changes the right way, what to avoid, and how to ensure your feedback leads to real progress.

Why This Matters

The quality of your revision requests directly impacts turnaround time, design accuracy, and the overall success of your project.
The clearer and more focused your communication, the faster we can execute.

Our goal is to get your site across the finish line — and make sure you love the result.

What’s Included

  • Revisions are included with your package

  • Turnaround time: typically up to 3–5 business days per design-related request, depending on complexity and current workload

  • We’re happy to offer additional revisions within reason if the relationship has been professional and respectful

  • We do not reward abusive or unprofessional behavior with extra revisions or faster timelines

Best Practices for Submitting Revisions

To ensure fast, accurate updates:

  • Submit all feedback in one update

  • Be specific and actionable

  • Identify the exact page or section (e.g., Home Page: Update headline to 'Get Started Today')

  • Include screenshots, links, or references when helpful

  • Wait until an update is delivered before submitting new revision requests

  • Avoid filler or excessive commentary — keep your request focused and to the point

  • Do not use AI-generated content for revision feedback

All revision requests must be submitted through your client portal.
We do not accept revision requests over the phone, via text message, or through social media.
Using the portal keeps everything organized, trackable, and ensures your request is properly queued and executed.

Optional: Leave Feedback Visually on the Site

If you prefer to leave feedback directly on the website itself (by clicking on sections and commenting visually), let us know.
We can load the draft site into our private feedback and collection tool, where you’ll be able to mark things up directly on the screen.

This often helps speed up communication and ensures nothing gets lost in translation.

What Causes Delays

  • Scattered or unclear feedback

  • Submitting multiple small requests instead of one consolidated message

  • Attempting to revise while work is still in progress

  • Using AI-generated revision requests

  • Overloading feedback with non-actionable commentary

  • Hostile, disrespectful, or combative communication

Each revision request re-enters the production queue and is scheduled based on team availability and workload.

AI-Generated Feedback Policy

AI tools like ChatGPT or others often produce revision feedback that:

  • Is out of scope or platform-incompatible

  • Adds excessive filler with no actionable value

  • Requests features not included in your package

  • Ignores the structural and design constraints of Wix

For that reason:

  • AI-generated revision requests will not be accepted

  • If we mistakenly execute an AI-generated request and later need to fix it, those corrections will count against your included revisions

Please submit feedback in your own words. If you can explain it, we can build it.

Our Commitment

We go above and beyond for professional, communicative clients.
The revision policy exists to protect your project timeline — not to limit creativity. When the process is respected, we’ll always find a way to deliver a site you’re proud of.

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